Baccalaureate on

Hospitality Administration (BSA)

A Programme to train men and women to become efficient professionals in hospitality, event management, and general management and administration; it will increase knowledge and understanding, and evaluation and analysis ability in all of these business, managerial and administrative career areas, with a focus and specialization in hospitality.

This Baccalaureate Programme with specialisation on Hospitality Administration is designed by professionals to develop the high-level skills and competencies vital in men and women seeking successful careers in the wide ranging hospitality field, encompassing hotel operations, tourism, travel, event management and wider management and administration areas, for all business, commercial, industrial, government and professional fields.  Such training is essential in today’s competitive business environment and a world of increasing international trade and globalisation. The Programme provides a thorough and wide range of knowledge of these areas as well as business, communication and advanced management subjects including leadership and strategy.

  • Summary of major topics
  • What is included
  • Related courses
  • Study & Career development

CORE Subjects studied in ‘STUDY YEAR ONE’ are:

1.  Business Theory & Commercial Practice   

2.  Business English & Communication

3.  Management & Administration in Business    

4.  Advanced Management & Administration

CORE Subjects studied in ‘STUDY YEAR TWO’ are: 

5.  Hotel Operations & Management      

6.  Tourism & Travel Management  

7.  Event Management: Strategy & Planning           

8.  Event Management: Operations & Logistics

Summary of Content/Syllabus of each Core Subject

1. Business Theory & Commercial Practice  

  1. Planning, Forecasting, Profit, Objectives, Policy, Enterprises, Business Units, Directors, Distribution 
  2. Capital, Financing of Business, Working Capital, Funds Forecast, Revenue, Expenditure, Overhead
  3. Starting/Taking Over a Business, Market Potential, Competition, Location, Knowledge, Goodwill
  4. Organisation, Delegation, Responsibility, Structure, Charts, Control, Communication, Flows 
  5. Budgets, Budgeting, Preparation, Limiting Factors, Control, Review, Standards, Pricing Policy       
  6. Credit and Credit Control, Types and Uses of Credit, Dangers, Liquidity, Types of Discount
  7. Management of Personnel, Recruitment, Job Analysis, Selection, Appointment, Induction, Policy
  8. Stock Control, Costs, Levels, Records, Principles of Purchasing, Buyers, Suppliers, Orders, Receipts
  9. Sales, Salesmanship, Customers, Marketing Management, Responsibilities, Advertising, Promotion
  10. Production Management, Market, Technology, Factories, Costing, Industrial Administration  
  11. Financial Accounting, Bookkeeping, Ledgers, Manufacturing, P&L, Balance Sheets, Ratios
  12. Office Organisation, Room Layout, O&M Study, Environment, Control, Data, Records, Computers

2. Business English & Communication  

  1. The Role and Importance of Communication in Business, Management and the Work Environment
  2. Forms and Business Documents, Their Purposes, Special Features, Design, Layout
  3. Business Letters, English in Business Letters, Objectives of Letters, Abbreviations, Vocabulary
  4. Written Composition and Style; Technical English - Verbs, Nouns, Adjectives, Punctuation
  5. Communications Concerning Recruitment, Employment, Promotion and Matters of Work
  6. Sales Letters and Literature; Objectives, Approaches to Customers, Follow-Up, Selling Role 
  7. Enquiries, Quotations, Orders and Payments, Financial Terms and Expressions
  8. Communications Between Employees, Internal Documents and Communication Methods 
  9. Letters of Complaint: from Customers or Clients, and to Suppliers; Handling Dissatisfied Customers
  10. Drafting, Dictating, Checking and Correcting Communications; Despatching Letters; Secretarial Role
  11. Data, Information and Records; Filing Records; Features and Types of Different Filing Systems    
  12. Telecommunications, Word Processing and Desktop Publishing, Office and Computer Equipment

3.  Management & Administration in Business

  1. Contemporary Management, Leadership, Commerce, Enterprises, Private/Public Companies  
  2. Functions of Management, Objectives, Strategy, Tactics, Operations, Quality, Standards 
  3. Responsibilities of Management, Seniority, Authority, Subordinates, Customers, Community
  4. Delegation of Responsibility, Review, Business Organisation, Expansion, Structure, Span of Control  
  5. Communication in Management, two-way, Vertical/Horizontal, Principles, Oral, Unspoken, Written 
  6. Planning, Forecasting, Budgeting, Budgetary Control, Preparation, Master Budget, Variances    
  7. Manpower Planning, Specialisation, Recruitment, Applicants, Selection, Interviews, Planning, Trials  
  8. Management of Personnel, Induction, Training, Remuneration, Personnel Policy, HR Department  
  9. Industrial Relations, Trade Unions, Industrial Action, Collective Bargaining, Joint Consultation
  10. The Manager-Subordinate Relationship, Attitudes of Employers and Employees, Relationships
  11. Management Styles, Leadership, Respect & Loyalty, Disciplinary Action, Counselling, Resignations
  12. Managerial Development, Traits, Attributes, Preparing for Career and Promotion in Management

4. Advanced Management & Administration 

  1. The Evolution of Management Theory, Fayol, Weber, Taylor, Mayo, Scientific Management
  2. Organisations, Ownership, Categories of Enterprises, Environmental Interaction, Systems Theory
  3. Structures of Organisations, Growth and Development, Structure and Control, Communication
  4. Motivational Theories, Argyis, Maslow, McGregor; Likert, Herzberg, Vroom, Handy, Psychology
  5. Theories on Leadership, Types, Trait, Style, Groups & Teams, Models, Analysis, Theorists
  6. Strategic Management, Fayol, Chandler, Andrews, Ansoff, BCG Matrix, Porter, SWOT, Analysis 
  7. Business Environment, PEST, Competition and Industry Rivalry, Barriers to Entry
  8. Managing Change, Culture, Learning Organisations, Theorists, Entrepreneurship
  9. Mission Statements, Organisation and Strategic Vision, Values and Beliefs, MBWA, MOST 
  10. Stakeholders, Shareholder Value, Business Ethics, Corporate & Social Responsibility 
  11. Communication Theory, Attitudes and Organisational Behaviour, Models and Theories 
  12. Business Ethics, Law, Compliance, Codes of Conduct, Ethical Investment

5. Hotel Operations & Management  

  1. Functions of Hotels, Importance, Classification, Rating, Motivation for Travel, Attractions, Locations
  2. Hotel Products, Markets, Goods, Services, Features, Components. Hotel Users, Marketing of Hotels
  3. Hotel Organisation, Management, Staff, Departments, Responsibility. Recruitment, Training, Structure
  4. Reception, Front Office, Impressions for Customers, Receptionist Qualities, Reservations, Registration, Room Allocation
  5. Information, Guest Relations, Complaints, Billing, Accounting, Check-out, Security, Uniform Staff
  6. Hotel Bedrooms, Bathrooms, Bedroom Furniture, Decor, Lighting, Fire Instructions, Corridors, Stairways
  7. Hotel Housekeeping, Housekeeping Roles, Organisation, Supervisors. Room Inspections, Room Status Indicators, Room Services
  8. Hotel Catering, Meals, Room Rates, Charges. Menus, Styles of Service, Types of Catering Outlets
  9. The Hotel Food Chain: Purchasing, Suppliers, Orders, Receipts, Storage. Food Preparation, Health & Safety
  10. Restaurants, Features, Menus, Food Service Styles, Tableware, Restaurant Staff, Cleanliness, Catering
  11. Beverages, Hotel Bars, Drinks Lists. Purchasing, Deliveries, Cellar Control, Prices, Sales Control  
  12. Guest Services, Leasing, Licences, Merchandise, Laundry, Directories. Finance, Accounts, Ownership

6. Tourism & Travel Management

  1. Definitions of Tourism, Travel Motivation, Visitors, Products & Services, Destinations, Attractions
  2. Economic Importance of Tourism, Social Consequences, Tourism Development and Investment
  3. Tourism & Travel Markets; Holiday, Leisure, Business Travel, Events. Inclusive & Package Tours      
  4. Industry Organisation, Channels of Distribution, Producers, Wholesalers, Tour Operators, Costs
  5. Transport, Competition, Carriers: Air, Rail, Road, Water, Services, IATA, regulation, Travel Insurance
  6. Accommodation, Catering, Services, Chains. Location, Rating, Demand, Franchises. Guest needs
  7. Travel Agencies, Types, Location, Layout, Competition, Premises, Interiors, Brochures, Displays
  8. Starting a Travel Agency, Registration, Finance, Ownership. Itineraries, Reservations, Fares, Tickets
  9. Managing an Agency, Staffing, Selection, Training, Motivation; Making Sales, Income, Credit Control
  10. State Promotion of Tourism, Politics, Economics, Infrastructure, Access, Transport Links, Visas
  11. Marketing, Research, Opportunities, Adverts, Publicity, Promotion Campaigns, Offers, Merchandising
  12. Tour Brochures, Uses, Features, Type, Design, Contents, Websites, Literature, Booking Forms 

7. Event Management: Strategy & Planning  

  1. Event Industry Knowledge, Event Sizes & Types, Event Teams, Technology, Resources, Ethics 
  2. Event Concept: Objectives, Development, Theme, Analysis, Design, Timing, Logistics, Complicationd
  3. Event Feasibility, Context, Rationale, Requirements, Opportunities, SWOT Analysis, Project Planning 
  4. Event Venues, Site Inspection, Site Requirements, Checklists, Venue Arrangements, Scale Maps 
  5. Legal Compliance, Legislation, Insurance, Stakeholders, Official Bodies, Policies, Procedures 
  6. Business-Client Relationships, Needs Analysis, Market Segmentation, Service Agreements  
  7. Marketing Strategies, Marketing Mix, Sponsorship, Developing Plans, Environment Analysis 
  8. Sponsorship, Event Categories, Sponsor Type, Implementation, Evaluation, Merchandise, Income   
  9. Budgets, Approvals, Budgeting Processes, Break-Even Point, Income Strategy, Cash Flow Analysis. 
  10. Account Codes, Profit & Loss Statements, Balance Sheets, Financial Control Systems, Reporting 
  11. Business Risk Management, Identifying, Risk Analysis, Implementing and Monitoring Risk Strategies 
  12. Event Bids, Tendering, Applying For Grants, Interpreting Event Briefs, Event Criteria, Bid Documents

8. Event Management: Operations & Logistics              

  1. Project Management, Mission Statement, Event Proposal, Planning Tools, Project Principles 
  2. Promotion And Public Relations, Image/Branding, Promotional Activities, Public Relations, Publicity 
  3. Event Staging, Site Choice, Rehearsals, Service Provision, Contractors, Catering, Accommodation 
  4. Human Resource Management, Organisation Charts, Job Descriptions, Recruitment, Training, Legal 
  5. People Performance, Leadership, Managing Teams, Motivation, Development, Communication 
  6. On-Site Services, Performance Standards, Functional Areas, On-Site Management, Logistics 
  7. Safety, Security, Risk, Health And Safety Training and Compliance, Meetings, Reporting Incidents 
  8. Crowd Procedures, Spectator Management, First Aid Services, Emergency Plans, Mass Gatherings 
  9. Event Protocol, Precedence, Titles, Address, Formal Dress Occasions, Speakers, Seating Plans 
  10. Event Catering, Food Preparation and Service, Beverage Service, Catering Contracts, Food Safety 
  11. Environmental Management, Waste Management, Sanitary Facilities, Environmental Considerations 
  12. Careers in the Changing Event and Project Management Environment, Job Opportunities

WHAT IS INCLUDED IN THE FEE FOR THIS BACCALAUREATE PROGRAMME

Your CIC Fee includes:-

  • Your enrolment/registration with Cambridge International College, and your own high-quality, professionally produced and illustrated comprehensive International CIC Core Study Publications for each of the eight (8) Core Subjects of study.
  • CIC’s detailed, professional Study & Training Guides with full instructions on how to study to achieve success and gain top results.  An additional specially written Examinations Guide which includes expert advice, detailed guidance and tips on how to prepare for, approach and answer Examinations, is also provided.
  • Self-Assessment Tests with Model Answers, and Training Tests, Questions and Exercises, which can be used as ‘Past Papers/Questions’ for Examination preparation.
  • The Examination papers set for the Core Subjects; Examinations are written under Invigilation/Supervision in your own area - full details, guidance and explanation of how your Examinations will be arranged and how Invigilation is conducted will be provided when you register.  Note, CIC arranges Examinations in over a hundred countries worldwide for thousands of Members every year; it is a flexible, straightforward process and will be arranged when YOU are ready to write your Examinations.
  • The prestigious Baccalaureate certification and Transcript on successful completion of the Programme.  Note, a First Study Year Transcript is also provided on completion of the First Study Year.
  • Your personal page on CIC’s Member Services website with access to results, despatch details, advice and guidance, and more: www.cambridgeinternationalcollege.co.uk
  • Regular information and news including: Newsletters with details of special offers and new Programs and much more; and Competition Forms; by email and post.
  • Everything needed for your Study & Training success is included in the CIC Fee.

Additionally:

  • Further Study and Training Advice, and Assistance is available before, during and after CIC Study & Training; Members may ask CIC’s team of experienced Consultants for advice on further study and Programmes to improve career prospects and advancement.
  • CIC’s experienced and helpful staff can assist with numerous special requests, such as reference/recommendation letters and transcripts, and more, by post and email.

Further high-level and specialist Study & Training is available with CIC, either in the same specialisation or in a new one, including: the Executive Business Administration Programme, which requires a Project/Thesis to be prepared, and a further specialist Subject and two more valuable and important Subjects to be studied; Mastery of Management Graduate Diplomas which specialise in a specific area of management; and the CIC AMBA/MBA Programme with various specialisations available.  Equivalent studies are also available through other higher institutions of education, universities and others worldwide (see the “Success Stories” section for many examples).

The Baccalaureate is designed for men and women to be able to proceed to high-level positions in their study and career areas, to gain promotions, and to carry out a wide range of responsibilities professionally, efficiently, with expertise and with confidence; this is all based upon the wide range of knowledge and understanding of vocationally and career-oriented hospitality management and administration, event management and related skills attained from the Baccalaureate Programme.

Hospitality Administration (BSA)
Sign up to this course

Payment Options:

British Pounds:
Single payment of £1350
Or 8 monthly payments of £220
Or 2 monthly payments of £750
US Dollars:
Single payment of $2700
Or 8 monthly payments of $440
Or 2 monthly payments of $1500
Euros:
Single payment of €2100
Or 8 monthly payments of €330
Or 2 monthly payments of €1125
Fee payment methods

Duration & Assessments

The standard Study Period is two years (24 months) but this is flexible; the course can be completed in a shorter period, or longer if necessary.

READ MORE »

To gain your prestigious Baccalaureate award you must sit and pass a written Examination/Assessment on each of the 8 Subjects in your Baccalaureate Programme.  Full and clear details about this are provided to you, including in your personal Study & Training Guide, after you have enrolled.  The clear information explains when, where and how your Examinations/Assessments will be arranged - it is a simple and straightforward process, which hundreds of thousands of other Members have successfully gone through.  If you study well and follow the advice in the CIC Study & Training Guide you will be well-prepared and capable of achieving good grades, and you will be able to achieve your valuable Baccalaureate in good time!

(See the “WHAT IS INCLUDED” section for this Course, and/or the “FAQs - Frequently Asked Questions” section of this website, if you would like more information.)

Result

An accredited, approved qualification showing high level career competence and ability to plan and conduct hotel, tourism, event management and related activity

;