Summary of Major Topics:

The Programme comprises of four key ‘courses’; there are three (3) compulsory/mandatory courses of study and one (1) option/elective, as follows:-

Compulsory/Mandatory

• Hotel Operations & Management
• Tourism & Travel Management
• Advanced Management & Administration Theory & Practice

PLUS one** of:

• Hospitality Industry & Administration

OR 

• Events Management

**both elective Subjects may be studied if preferred - ask the College for details.

Summarised details of each course comprising the Honours Diploma:

HOTEL OPERATIONS & MANAGEMENT

1. Functions and types of hotels; categories, customers, travel, attractions

2. Hotel products and markets; types of travellers and hotel users, selling
3. Hotel organisation, management, staff; departments, recruitment, training
4. The hotel reception, receptionists, guest registration, room allocation
5. The hotel reception; information, guest complaints, check out, billing
6. Hotel bedrooms and bathrooms; furniture, decor, lighting, features
7. Hotel housekeeping; the supervisor and staff, room inspections, services
8. Hotel Catering 1; meals, menus, styles of service, catering outlets
9. Hotel Catering 2; food: purchasing, storing, preparation, cost control
10. Hotel Catering 3; restaurants, environment, staff, hygiene, catering
11. Beverages: types, bars, sales, purchasing and storage, prices, mini-bars
12. Guest services, finance, accounts, hotel ownership, hotels as businesses

TOURISM & TRAVEL MANAGEMENT

1. The Tourism & Travel Industry and its Products  

2. The Importance of Tourism  
3. Measurement of Tourism and Tourism Statistics
4. Considerations in Developing Tourism
5. The Tourism & Travel Market
6. Structure & Organisation of the Tourism Industry
7. Travel and Travel Insurance
8. The Hospitality Industry: Accommodation and Catering
9. State Promotion of Tourism
10. The Marketing of Tourism and Travel 
11. Tour Brochures and Websites                 
12. Social Media, Viral Marketing, Tourism & Travel Agency Promotional Campaigns

ADVANCED MANAGEMENT & ADMINISTRATION THEORY & PRACTICE

1. Evolution of Management Theory, Fayol, Weber, Taylor, Mayo, Scientific Management

2. Organizations, Ownership, Enterprise, Business Environment, Systems Theory
3. Organizations, Structure and Control, Responsibility, Centralisation, Decentralisation
4. Motivational Theory, Argyis, Maslow, McGregor; Likert, Herzberg, Vroom, Handy, Psychology
5. Leadership Theory, Types, Traits, Styles, Managerial Grids, Groups, Teams, Contingency
6. Strategic Management, Fayol, Chandler, Andrews, Ansoff, BCG Matrix, Porter, SWOT
7. PESTLE, Competition, Industry Rivalry, Barriers to Entry, Customer-focus       
8. Managing Change, Culture, Learning Organisations, Inhibitors, Cost-Benefit Analysis
9. Mission, Vision, Value, MBWA, MOST, Behaviour, People Orientation, Development
10. Stakeholders, Government, Shareholder Value, Ethics, Corporate & Social Responsibility
11. Communication Theory, Communication Loop, Attitudes, Models, Theories, Game Theory
12. Business Ethics Approaches, Law, Compliance, Codes of Conduct, Ethical Investment

PLUS Either:

HOSPITALITY INDUSTRY & ADMINISTRATION

1. The Hospitality Industry: its sectors and products, hospitality and customer service

2. The Accommodation Sector (1): hotels as businesses, types, sizes, locations, rating
3. The Accommodation Sector (2): Other accommodation: location, features, amenities
4. Visitor Destinations and Attractions: types, the “5 As”, promotion, visitor experiences
5. Travel and Transportation: types, safety, regularity, routes; air, rail, road, water, hybrid
6. Inclusive Tours (ITs) or Package Tours: tour and incoming operators, ground staff, reps
7. Catering Services: meals, food, beverages, tariffs, outlets, menus, service, preparation
8. Restaurant Management: eating places, ambience, staff, kitchen and food hygiene
9. Reception and the Front Office: registration, check-out, housekeeping, room service
10. The MICE Sector: meetings, incentives, conferences, events planning and organising
11. The Gaming Entertainment Sector: sport, recreation, amusement, casinos, clubs, cruising
12. Human Resource in Hospitality; visitor information, publicity; challenges in hospitality

OR

EVENTS MANAGEMENT

1. The event project, categories, stakeholders, event creation, time management

2. Event personnel, management, leading, teams, communication
3. Event planning, concept & purpose, strategy & analysis, venues, event plans
4. Event budgets, financial planning, accounting, income and expenditures
5. Corporate sponsorship, finding sponsors, sponsorship packages & proposals
6. Event venues, suitability, site visits, bookings, hiring/renting, food & beverages, catering
7. The event program and schedule, ceremonies, programmes, advertising
8. Legal issues and insurance for events, contracts, permits, copyright
9. Event logistics, production, equipment, facilities, services, access, waste
10. Event health and safety, risk assessment, crowd management, emergency plans
11. Event marketing and promotion, media, market research
12. Building an events business, organisation, specialisation, clients and contacts

WHAT IS INCLUDED IN THE FEE FOR THIS HONOURS GROUP DIPLOMA PROGRAMME

 Your CIC Fee includes:-

• Your enrolment/registration with Cambridge International College, and your own high-quality, professionally produced and illustrated comprehensive International CIC Core Study Publications for each of the four (4) ‘courses’ of study.
• CIC’s detailed, professional ‘Study & Training Guide’ with full instructions on how to study to achieve success and gain top results.  The Guide includes detailed advice on how to answer Tests and Examinations.
• Training Tests, Questions and Exercises (which can be used as ‘Past Papers/Questions’), and Recommended Answers for most of them.
• An Examination set for each of the 4 core courses; each Examination is sat under Invigilation/Supervision in your own area - full details, guidance and explanation of how your Examinations will be arranged and how Invigilation is conducted will be provided when you register.  Note, CIC arranges Examinations in over a hundred countries worldwide for thousands of Members every year; it is a flexible, straightforward process and will be arranged when YOU are ready to write your Examination.
• A prestigious Cambridge International College Diploma on successful completion of Study & Training and on passing the Examination for EACH of the 4 core courses, PLUS the International Honours Group Diploma when all 4 courses have been completed - this is a total of 5 awards - 4 individual Diplomas plus the Honours Diploma.
• Your personal page on CIC’s Member Services website with access to results, despatch details, advice and guidance, and more: www.cambridgeinternationalcollege.co.uk
• Regular information and news including: Newsletters with details of special offers and new Programs and much more; and Competition Forms; by email and post.
• Everything needed for your Study & Training success is included in the CIC Fee.

Additionally:

• Further Study and Training Advice, and Assistance is available before, during and after CIC Study & Training; Members may ask CIC’s team of experienced Consultants for advice on further study and Programmes to improve career prospects and advancement.
• CIC’s experienced and helpful staff can assist with numerous special requests, such as reference/recommendation letters and transcripts, and more, by post and email.

• Hotel Operations & Management Diploma 12 months (flexible)
• Hospitality & Events Administration EBA: Executive Business Administration 3 years (flexible)
• Management & Administration Diploma 12 months (flexible)

This Honours Diploma Programme provides a wide range of opportunities in the hospitality, hotels and travel industries.  Furthermore, by providing a wide range of financial, marketing, managerial, HR and leadership training, all aspects of hospitality are opened up; and the skills are provided for advancement to managerial roles in hospitality and wider public and commercial careers as well.

The Programme also provides access to higher studies in administration, personnel/human resource and management; higher study includes CIC’s Baccalaureate and Executive Business Administration programmes, graduate degree level and other studies with CIC and other institutions worldwide.

There is a wide range of options for further study - see the "Related Courses" section for suggestions - which include other Honours Diplomas, ABA & Baccalaureate Programmes, and the 'Double Award' EBA & BBA Bachelor degree Programme.  You are welcome to ask the College for advice, and of course you can see details of these Programmes on this website.