Module 1 - Functions and Types of Hotels

• Hotel functions and types, ratings and categories.
• The various locations, sizes, standards, range and quality of facilities provided by hotels.
• Hotel businesses and the hotel industry.
• Types and categories of hotel guests and their motivations for travel and visiting hotels.

Module 2 - Hotel Products and Markets

• Hotel products: accommodation, food and beverages.
• Tangible and intangible features of hotel products, various services.
• Categories of travellers and hotel users and their features.
• The marketing of hotels and methods of selling hotel products; brochures, the internet, websites.

Module 3 - Hotel Organisation, Management and Staff

• Planning the provision of hotel services.
• The organisation and management structures of hotels, organisation charts.
• Recruitment and staffing in the hotel industry, responsibilities and requirements, training.
• Computerisation and computer systems in hotels.

Module 4 - The Hotel Reception: the Front Office

• Hotel front offices: the visitor's first impressions of the hotel.
• The decor, planning, positioning, arrangement and presentation of the reception.
• Duties of receptionists, personal qualities needed by receptionists.
• Reservations, reservation systems, guest registrations, check-in, room allocation.

Module 5 - The Hotel Reception: other Responsibilities

• Answering queries and providing information about the hotel and other matters.
• Dealing with guests’ complaints, satisfying customers; uniform staff and their duties.
• Guest billing, manual and computerised systems.
• Check-out, cashiering, payment methods.

Module 6 - Hotel Bedrooms and Bathrooms

• Guests’ requirements and expectations.
• Beds and bedrooms, furniture and equipment, fixtures.
• Decor, lighting, heating, cooling, air conditioning, fire safety.
• Bathrooms and en suite facilities.

Module 7 - Hotel Housekeeping

• The duties of the housekeeping department, organisation of the housekeeping department.
• The housekeeping supervisor and staff; work and responsibilities.
• Staff training, motivation equipment and stocks, servicing, linen, security
• Room inspections, room status systems.

 Module 8 - Hotel Catering 1

• Meals and room rates which include meals.
• Menus: courses and dishes, table d’hote and la carte menus.
• Styles of service, service charges, taxes, cover charges.
• Types of catering outlets.

 Module 9 - Hotel Catering 2

• Hotel catering: purchasing, suppliers, receipts of foodstuffs, control of costs.
• Storing and issuing foodstuffs, security and protection.
• Food preparation, hygiene issues and concerns, food outlets, catering.
• Kitchen staff, kitchen layout, hygiene.

 Module 10 - Hotel Catering 3

• Food sales: hotel restaurants, their ambience, layout, decor, lighting.
• Types of menus, content, presentation, quality.
• Types of service, self-service, waiter service, plate, silver, gueridon.
• Restaurant staff, qualities, training, duties.

 Module 11 - Beverages

• Types of hotel beverages, bar sales, bar types and locations, restaurant beverage sales.
• Alcoholic and non-alcoholic beverages, beverage sales control.
• Ordering, deliveries and storage of beverages.
• Room service, minibars.

 Module 12 - Hotel Businesses

• Additional guest services, merchandising, concessionaires, licences.
• Financial accounts and accounting statements, hotel computer systems.
• The ownership of hotels, the need for profitability.
• Starting a hotel, a hotel as a small business.

WHAT IS INCLUDED IN THE MODEST CIC FEE

 Your CIC Fee includes:-

• Your enrolment/registration with Cambridge International College, and your own high-quality, professionally produced and illustrated comprehensive International CIC Study & Training Publications.
• A detailed, professional ‘Study & Training Guide’ with full instructions on how to study to achieve success and gain top results.  The Guide includes detailed advice on how to answer Self-Assessment Tests, Training Tests and Examinations.
• Self-Assessment Tests and Recommended Answers for them, and a Progress Chart.
• Two Progress/Training Tests (which can be used as ‘Past Papers/Questions’) with an optional Tutorial Support Service.
• The Final Examination** sat under Invigilation/Supervision in your own area - full details, guidance and explanation of how your Examination will be arranged and how Invigilation is conducted will be provided when you register.  Note, CIC arranges Examinations in over a hundred countries worldwide for thousands of Members every year; it is a flexible, straightforward process and will be arranged when YOU are ready to write your Examination.  **An Assignment Option is available instead of an Exam for the ‘Covid-19’ (Corona) virus period.
• The prestigious Cambridge International College Diploma on successful completion of your Study & Training and on passing the Final Examination.
• Your personal page on CIC’s Member Services website with access to results, despatch details, advice and guidance, and more: www.cambridgeinternationalcollege.co.uk
• Regular information and news including: Newsletters with details of special offers and new Programs and much more; and Competition Forms; by email and post.

Everything needed for your Study & Training success is included in the CIC Fee.

Additionally:

• Further Study and Training Advice, and Assistance is available before, during and after CIC Study & Training; Members may ask CIC’s team of experienced Consultants for advice on further study and Programmes to improve career prospects and advancement. 
• CIC’s experienced and helpful staff can assist with numerous special requests, such as reference/recommendation letters and transcripts, and more, by post and email.

• Tourism & Travel Management Diploma 12 months (flexible)
• Hospitality Management Honours (Higher) Diploma 21 months (flexible)
• Hospitality Administration (BHOA) Baccalaureate 2 years (flexible)
• Hospitality & Events Administration EBA: Executive Business Administration 3 years (flexible)

This Program is ideal for men and women of all ages and experience who are already employed in hotel, hospitality or related jobs, and who are aiming to gain promotions or new jobs within the hotel industry. It will also assist men and women who are looking to enter this important career area. By covering a wide range of operational and managerial aspects of hotels it also provides important knowledge and understanding for advancement to managerial roles. The course also allows focus on a range of career opportunities both within and outside of hotels, as it covers communications, human resource, financial aspects and other areas; so becoming a specialist in a particular area of hotel management is also possible too. All countries, regions, towns, cities have hotels and hospitality businesses in place, so there are always career opportunities for trained individuals in this industry.

CIC also offers advancement in hotel management in both general and specialised areas, and such studies - at Diploma or advanced level - are good routes to higher studies with other regional and international educational establishments and universities.

There is a wide range of options for further study - see the "Related Courses" section for suggestions - which include Honours Diplomas, ABA & Baccalaureate Programmes, and the 'Double Award' EBA & BBA Bachelor degree Programme.  You are welcome to ask the College for advice, and of course you can see details of these Programmes on this website.