The Programme comprises of four key ‘courses’; there are three (3) compulsory/mandatory courses of study and one (1) option/elective, as follows:-

Compulsory/Mandatory:

• Office Management & Administration 
• Computers & IT in Business & Management
• Advanced Management & Administration Theory & Practice

plus one** of: 

• Public Administration 

OR 

• Communication in Business & Management

OR 

• Insurance Principles & Practice

OR

• Health & Safety in the Workplace

**more than just one of these Subjects may be studied if preferred - ask the College for details.

Summarised details of each course comprising the Honours Diploma:

OFFICE MANAGEMENT & ADMINISTRATION

• The functions of the office; range of activities.
• The duties and responsibilities of managers/administrators.
• Organisational structures, organisation charts, technical/human management; objectives, policy.
• Office location, centralised and decentralised, layout, design; furniture, furnishings, decor.
• Environmental features: heating/cooling, lighting, ventilation, cloakrooms.
• Accident prevention, safety and security of staff and equipment, noise reduction.
• Office machines and equipment, copiers, computer systems.
• Computer networks, databases, email, security, word processing, desk top publishing, filing systems.
• Business letters, memoranda, reports: features.
• Recruiting, job analysis, employee specification, interviewing.
• Inducting, training, motivating, supervising, controlling, grading, ranking, remunerating, counselling.
• Trade unions, their purposes, the management role, adverting discontent.
• O & M studies, their purposes and implications, efficiency and professionalism.
• Communication, preparation, telecommunications, incoming and outgoing mail.
• Meetings, agendas, minutes, conferences.
• The reception functions and tasks, receptionists and the needed qualities, knowledge and skills. 
• Business forms and documents; their design, layout and order; form codes.
• Financial matters, principles of accounting: cashiering, bank accounts, budgets, budgetary control. 
• Employee development, promotion.
• Computerisation: needs analysis for a department or company, computer system specification.
• Data security and protection - threats and actions to be taken.

COMPUTERS & INFORMATION TECHNOLOGY IN BUSINESS & MANAGEMENT

• Computers & technology in business; aids to management and administration; a decision-making tool.
• Computer characteristics, advantages, limitations; human factors.
• IT development, mass technology.
• Digital information, computer hardware, the CPU, interfacing, memory, bootstrapping, storage.
• Input and output devices; understanding the technology, how it works; data orthogonality, programming.
• Operating systems, programming tools, computer languages, codes, applications. 
• Information flows, security, location.
• Understanding digital information, hardware systems and software operations.
• Using software: forecasts, modelling, graphs, analysis; competitor and market analysis.
• Understanding and using business intelligence.
• Communication devices, protocols, networks, internet, IPs, URLs.
• Practical uses of computer systems: property, hotels, insurance, retail, production, sales, accounting and communications, forecasting, planning. 
• Digital and print media technologies.
• Websites and website design.
• Objectives of computerisation.
• Choosing and implementing a computer system; testing, introduction, functionality.
• Efficient running and maintenance of an IT system.
• Business continuity, back-up, disaster recovery.
• Dealing with cyber-attack, security issues and threats.

ADVANCED MANAGEMENT & ADMINISTRATION THEORY & PRACTICE

• The evolution of management theory, principles of management.
• The classical and early theorists; Fayol, Weber, Taylor, Mayo, scientific management, authority, discipline, modern developments.
• Organisational theory: objectives, categories, ownership, environmental factors and interaction.
• Open and closed systems theory.
• Coordination, cooperation, structure, control.
• Communication and communication theories and channels.
• Organisational structures, planning, growth and development, organisation charts, systems diagrams. 
• Duties and responsibilities of executives, delegation, responsibility.
• Mission, vision, values, MBWA.
• Motivational theory: human relations, social psychology; self-realisation, motivation-hygiene, expectancy theory. 
• The theories of Argyis, Maslow, McGregor, Likert, Herzberg, Vroom, Handy; intrinsic and extrinsic factors.
• Leadership theory: traits, style, contingency; theorists. 
• Building and developing workgroups, group behaviour, norms, cohesiveness.
• Managing change, creating and managing culture.
• Moss Kanter, learning organisations and entrepreneurship.
• Strategic management; the theories of Fayol, Chandler, Andrews, Ansoff, BCG, Porter, SWOT.
• Environmental and competitive barriers to entry, industrial competitiveness.
• Corporate objectives, policies, business ethics, social responsibilities.

PLUS one** of:

COMMUNICATION IN BUSINESS & MANAGEMENT

• Principles and benefits of effective communication, internal and external needs; removing barriers, two-way flows; feedback, the grapevine.
• Communication channels: oral, written, visual, electronic.
• Producing and using charts and graphs.
• Communications concerning employment, promotion, employee specifications, staff matters and relationships. 
• Lines of communication: vertical and horizontal, trust, teamwork.
• Business letters, good English, lay out, composition, grammar, language, style. 
• Sales letters, literature: catalogues, pamphlets, follow-ups, circulars, announcements, advertisements, letters of complaint, other letters. 
• Enquiries, quotations, orders, payments; design of forms; business documents: invoices, credit notes, features and accuracy; produced manually and by computer.
• Financial terms and expressions, financial communications.
• Meetings: formal and informal, preparing notices, agendas, minutes; employment interviews, induction and training; reports; research.
• Dictating, drafting, preparing, despatching letters, filing, filing systems.
• Telecommunications, computer mediated communication, technology, telephones, SMS, email.
• Data and information, making copies, security, word processing, DTP. 
• Broadband, websites, LANs.
• Communications equipment, their management, use and control.

OR:

INSURANCE - PRINCIPLES & PRACTICE

• Nature and purpose of insurance, types and natures of risks, methods of reducing effects of risks.
• Insurance and the Law, insurance contracts.
• Classes and types of insurance and their purposes.
• Insurable interest, utmost good faith, material facts, voidable contracts.
• Indemnity, subrogation, contribution, proximate cause, physical and moral hazard.
• Regulation of insurance businesses and the insurance industry.
• Insurance contracts and proposal forms, layout, cover notes, certificates, policy documents.
• Premium rating, contract renewals, claims procedures, total and partial losses, average.
• Transportation insurance: marine; hull, cargo, voyage; aviation, transit, motor.
• Liability, cover offered in different personal and commercial policies, no-claim bonus, excess.
• Personal and commercial property, scope of cover, accident, pecuniary and liability insurances.
• Personal accident, sickness, health and life insurances, national insurance.
• The insurance ‘market’: buyers and sellers, types of insurers, intermediaries, Lloyd’s, reinsurers.
• Organisation and operation of insurance companies, branches, directors, reserves.

OR:

PUBLIC ADMINISTRATION

• The nature and roles of public administration in the world of changing public expectations.
• Public administration in the implementation of government policy and its affect on the daily lives of citizens.
• The institutional setting of public administration: organisational structures, central government.
• The public sector, the environment, “green” policies, gauging their impact and outcomes, implementation.
• The civil or public service: public administrators, duties and responsibilities, behaviour towards the public.
• Traditional roles, recent changes, the modern civil or public service; economy, efficiency, equity.
• Human resource management: recruitment, training, remuneration, supervision and control, promotion - vertical and horizontal - in public administration. 
• Integration, continuity and change.
• Structure and functions of local administration; duties and responsibilities of local administration officials, local government service, bureaucracies.
• Elected and employed officials, central government control.
• Financing the public sector, allocating resources for central and local administration.
• Budgets and budgetary control, financial control, audits.
• Independent public bodies.
• Health and voluntary agencies.

WHAT IS INCLUDED IN THE FEE FOR THIS HONOURS GROUP DIPLOMA PROGRAMME

 Your CIC Fee includes:-

• Your enrolment/registration with Cambridge International College, and your own high-quality, professionally produced and illustrated comprehensive International CIC Core Study Publications for each of the four (4) ‘courses’ of study.
• CIC’s detailed, professional ‘Study & Training Guide’ with full instructions on how to study to achieve success and gain top results.  The Guide includes detailed advice on how to answer Tests and Examinations.
• Training Tests, Questions and Exercises (which can be used as ‘Past Papers/Questions’), and Recommended Answers for most of them.
• An Examination set for each of the 4 core courses; each Examination is sat under Invigilation/Supervision in your own area - full details, guidance and explanation of how your Examinations will be arranged and how Invigilation is conducted will be provided when you register.  Note, CIC arranges Examinations in over a hundred countries worldwide for thousands of Members every year; it is a flexible, straightforward process and will be arranged when YOU are ready to write your Examination.
• A prestigious Cambridge International College Diploma on successful completion of Study & Training and on passing the Examination for EACH of the 4 core courses, PLUS the International Honours Group Diploma when all 4 courses have been completed - this is a total of 5 awards - 4 individual Diplomas plus the Honours Diploma.
• Your personal page on CIC’s Member Services website with access to results, despatch details, advice and guidance, and more: www.cambridgeinternationalcollege.co.uk
• Regular information and news including: Newsletters with details of special offers and new Programs and much more; and Competition Forms; by email and post.
• Everything needed for your Study & Training success is included in the CIC Fee.

Additionally:

• Further Study and Training Advice, and Assistance is available before, during and after CIC Study & Training; Members may ask CIC’s team of experienced Consultants for advice on further study and Programmes to improve career prospects and advancement.
• CIC’s experienced and helpful staff can assist with numerous special requests, such as reference/recommendation letters and transcripts, and more, by post and email.

• Business Administration Honours (Higher) Diploma 21 months (flexible)
• Management & Administration Diploma 12 months (flexible)
• Management & Administration Honours (Higher) Diploma 21 months (flexible)
• Management & Administration (BAA) Baccalaureate 2 years (flexible)
• Human Resource Administration Honours (Higher) Diploma 21 months (flexible)

This Honours Diploma Programme is the path to career success and good positions for a very wide range of administrative, managerial and related areas.  Having studied a wide range of workplace office management topics, computer, computer systems and IT topics and advanced management and administration subjects including motivation, leadership and strategy, the knowledge and ability to become a successful manager, administrator, executive and leader has been provided; many previous CIC Members who have completed this and other Honours Diplomas have gained career success, recognition, promotion and better employment, salaries and benefits.  

The Programme also provides access to higher studies in administration, business, management, HR and other fields; that can be in the same “specialisation” area, or a different specialisation area. 

There is a wide range of options for further study - see the "Related Courses" section for suggestions - which include other Honours Diplomas, ABA & Baccalaureate Programmes, and the 'Double Award' EBA & BBA Bachelor degree Programme.  You are welcome to ask the College for advice, and of course you can see details of these Programmes on this website.