Module 1 - The Human Resource

• Financial and material resources, and the “human resource”
• Management: the activity, what is involved, levels
• Employers and types of employer; organizations, products and services
• Employees and types of work; work, pay and benefits, working conditions

Module 2 - Planning and Organising Work

• The modern workforce, encouraging employees to work well
• Training employees: importance, what and how, types of training
• Work teams or workgroups, the supervisor, the manager, leadership
• Planning and objectives, forecasting, organising and coordination: work, materials, environment, effort

Module 3 - Supervision and Control of Workgroups

• Motivation, motivators, goals and expectations; job satisfaction, a good work climate
• Motivation by the supervisor: leadership, setting good examples; being interested, understanding, fair, honest, impartial
• Building a good working relationship, being approachable, developing commitment
• Records, control, standards, performance; spans of control

Module 4 - Responsibilities of Management

• The meaning of responsibility, responsibility and rewards, seniority, authority, accountability
• Responsibilities for: customers and the community, security, confidentiality, improvements, employee relations, protection of assets, achieving profits
• Responsibilities towards subordinates for: fair and equal treatment, workload, safety, work and job factors, training and promotion
• Companies: shareholders, board of directors, managing director, executive and non-executive directors

Module 5 - Delegation of Responsibility

• The meaning of delegation, why delegation is needed
• The first stages in delegation: what to delegate, delegating to the right people, maintaining managerial control
• Delegating in the right way: teaching and training, allocation of work, mistakes to avoid in delegating, monitoring performance
• Decision-making: by managers, supervisors, subordinates, the decision-making process, implementing the decisions

Module 6 - How Businesses are Organised

• The division of labour, specialisation, how businesses expand: workgroups, departments, branches
• Workgroups and team building, influences on behaviour, group norms, supervisors and building cohesive workgroups
• Organisational structures, line organisation, functional organisation, line & staff organisation
• Organisation charts, purposes, types, benefits, problems to avoid, changes

Module 7 - Communication and Communication Skills

• The purpose and need for communication; spoken, unspoken, written, visual; messages, “meaning”, two-way communication, benefits of good communication
• Lines of communication, effective communication by supervisors and managers, dangers of the “grapevine”
• Vertical and horizontal communication, the need for feedback, selecting the best method of communication
• Improving communication skills, overcoming barriers to effective communication, the principles of effective communication

Module 8 - Recruitment and Selection of Personnel

• Scope of human resource (HR) activities, the HR department, the role of managers, supervisors and foremen in HR
• Recruitment of personnel, vacancies, internal and external recruitment, sources of new employees; job analysis, job descriptions, employee specifications, application forms
• Selection: roles of junior managers and supervisors, assessing applications, employment interviews, selection tests
• Appointment, terms and conditions of employment, probationary periods

Module 9 - Induction, Training & Employee Development

• Manager/Supervisor and HR department cooperation, establishing good relations, monitoring, reports
• Induction: purpose, objectives, induction programs, first impressions; environmental, workgroup and job induction; the “guide” system
• Training and employee development: advantages, methods of training, independent and employer-sponsored training
• Health and safety in the workplace training, hazards, dangers to avoid, fire precautions, refresher training, safety-conscious personnel

Module 10 - Employee Counselling, Equal Opportunities

• Disciplinary action, minor infractions, serious misdemeanours, stages to follow, steps to reduce incidences
• Employee counselling, causes of work-related problems, the approach and attitude to take, joint problem solving
• Equal opportunities, anti-discrimination, legislation, policies; bullying and harassment, workplace stress and anxiety; time management, flexible working
• Trade unions: activities, shop stewards, supervisors, collective bargaining, staff associations

Module 11 - Job Grading, Promotion, Job Redesign

• Job satisfaction, factors which lead to satisfaction, the worth and diversity of jobs, their differences
• Job evaluation, job analysis, job grading, job ranking, job rating: reasons why and benefits
• Promotion: aspects affecting supervisors/managers, why people seek promotion, steps to prepare for promotion
• Job design and redesign: factors involved; job rotation, job enlargement, job enrichment

Module 12 - Supervisory Management in Practice

• Appointment as supervisor: adapting to new authority, responsibilities and duties, budget matters
• Stages in and approaches to problem solving and decision-making
• Exercising authority: the 5-step method, instructions, approachability, action, reports, crises
• Departure of subordinates: references, resignations, exit interviews, dismissal, retirement, pensions

WHAT IS INCLUDED IN THE MODEST CIC FEE

 Your CIC Fee includes:-

• Your enrolment/registration with Cambridge International College, and your own high-quality, professionally produced and illustrated comprehensive International CIC Study & Training Publications.
• A detailed, professional ‘Study & Training Guide’ with full instructions on how to study to achieve success and gain top results.  The Guide includes detailed advice on how to answer Self-Assessment Tests, Training Tests and Examinations.
• Self-Assessment Tests and Recommended Answers for them, and a Progress Chart.
• Two Progress/Training Tests (which can be used as ‘Past Papers/Questions’) with an optional Tutorial Support Service.
• The Final Examination** sat under Invigilation/Supervision in your own area - full details, guidance and explanation of how your Examination will be arranged and how Invigilation is conducted will be provided when you register.  Note, CIC arranges Examinations in over a hundred countries worldwide for thousands of Members every year; it is a flexible, straightforward process and will be arranged when YOU are ready to write your Examination.  **An Assignment Option is available instead of an Exam for the ‘Covid-19’ (Corona) virus period.
• The prestigious Cambridge International College Diploma on successful completion of your Study & Training and on passing the Final Examination.
• Your personal page on CIC’s Member Services website with access to results, despatch details, advice and guidance, and more: www.cambridgeinternationalcollege.co.uk
• Regular information and news including: Newsletters with details of special offers and new Programs and much more; and Competition Forms; by email and post.

Everything needed for your Study & Training success is included in the CIC Fee.

Additionally:

• Further Study and Training Advice, and Assistance is available before, during and after CIC Study & Training; Members may ask CIC’s team of experienced Consultants for advice on further study and Programmes to improve career prospects and advancement. 
• CIC’s experienced and helpful staff can assist with numerous special requests, such as reference/recommendation letters and transcripts, and more, by post and email.

• Communication in Business & Management Diploma 12 months (flexible)
• Health & Safety in the Workplace Diploma 12 months (flexible)
• Management & Administration Diploma 12 months (flexible)
• Administrative Management Honours (Higher) Diploma 21 months (flexible)
• Human Resource & Personnel Management Diploma 12 months (flexible)

The Program is an ideal platform for further studies human resource and personnel management, and for general management, organisation and administration of all types.

Anyone who is looking to work effectively as a good manager, foreman, supervisor or administrator - in fact anyone dealing with people, colleagues or staff - will find these skills and this qualification very beneficial to their efficiency and success; they will have the skills and understanding to motivate and guide those around them - and will stand out as somebody worthwhile of praise and promotion, and who has ambition and a desire to succeed.

There is a wide range of options for further study - see the "Related Courses" section for suggestions - which include Honours Diplomas, ABA & Baccalaureate Programmes, and the 'Double Award' EBA & BBA Bachelor degree Programme.  You are welcome to ask the College for advice, and of course you can see details of these Programmes on this website.